frequently asked questions

• Try to change the voice channel, different voice channels use different Discord voice servers which may result in better quality
• Try to change the channel voice region, this can be changed through the channel settings, for more information check out this Discord article. Make sure to try different voice regions in different parts of the world, even if it's further away it can give better audio quality
• Check your Internet connection, this can be done with speedtest.net
• If you are on a computer make sure you do not have high CPU usage or CPU spikes as that can also cause stutter
• If you are listening with other people, ask them if the bot is also lagging for them, if it is you might want to join our support server for further assistance

• Check if you have audio coming from Discord, for instance, check if you can hear anyone else in the voice channel. Audio from the Discord client (e.g notifications) and voice are separate so make sure to check your output device in the Voice & Video settings
• Check if either you or the server has muted the bot, this can be seen by the icon next to it (microphone with a dash through it), which is either red (if server muted) or grey (if muted by you)
• Check the Discord volume of the bot, this is done with the volume slider
• Check the bot volume, this can be done with the volume command
• Check if the bot is playing something, this can be done by using the now playing command, use the command twice with a few seconds delay and check if the position has increased, if it has not increased the track may be paused, it can normally be resumed by using the resume command
• Try to leave and then re-join the voice channel
• Try to use another voice channel
• Try to change the channel voice region, this can be changed through the channel settings, for more information check out this Discord article

• Check the prefix in the server, this can be done by mentioning the bot with the prefix list command (e.g @Jockie Music prefix list), make sure you mention the bot and not the role
• Check if the bot has the correct Discord permissions to see the current channel (View Channel). If the bot is missing any other permissions it will tell you when you use the command and if it's missing the Send Messages permission it will send you a DM, make sure you have your DMs open to get the notification!
• If the premium bot is not responding this may because your Jockie Music boosts have expired, check your subscription and make sure the last payment was not declined. You can also check which servers your boosts are used in with the boosts command and how many boosts the server has with the boosts --server command

If you want to have multiple bots you can use the invite command or use any of the following links
Jockie Music
Jockie Music (1)
Jockie Music (2)
Jockie Music (3)

Premium bots:
Jockie Music Premium
Jockie Music Premium (1)
Jockie Music Premium (2)
Jockie Music Premium (3)
Jockie Music Premium (4)
To invite the premium bots your server must be Jockie Music boosted, check out the perks command for more information

Bot permissions are managed through the permission commands.

Permissions can be controlled by either the server, user or both, to change the permission mode (what controls the session permissions) you would use the permission mode set command, this accepts user, server and combine and is by default set to user.

A session owner will always have all the permissions in a session, the only way to prevent a session owner is to set both the permission mode and properties mode to server causing all sessions to be owned by the server instead, more information regarding this can be found here.

How do I set up a DJ role?

A DJ role can be set up by following these steps
1. Set the permission mode to server, permission mode set server
2. Give the @DJ role all permissions, permission allow all @DJ
3. Remove all permissions from everyone, permission deny all everyone
It is not recommended to remove all permissions from everyone but if you only want the DJ role to have permissions that is how you do it.

How do I give everyone all permissions?

Follow these steps
1. Set the permission mode to server, permission mode set server
2. Give everyone all permissions, permission allow all everyone
You may want to set the permission mode to combine instead of server as not having a session owner can limit some functionality. for instance, resume session.

How do I give my moderators elevated permissions?

Follow these steps
1. Set the permission mode to combine, permission mode set combine
2. Give the @Moderator role the permissions they should have, for instance, permission allow @Moderator leave
This can be applied to any user as well, all you have to do is change the @Moderator role for the user mention or id.

It is recommended to give the bot the administrator permission for the most convenience, this will let the bot respond in any text channel as well as join any voice channel without having to change any permissions.

Required
send messages - To be able to respond to commands
embed links - To be able to respond to commands
connect - To be able to connect to a voice channel
speak - To be able to send audio in a voice channel

Optional (recommended)
manage messages - To delete messages, such as next and previous when changing page, also required for auto delete toggle to function
read message history - This is required for the clean command
move members - This will let the bot join even when a voice channel is full

You can use a bot's mention (e.g @Jockie Music) as the prefix when executing a command (e.g @Jockie Music play see you again), this makes the mentioned bot handle your command instead of the default one, be careful not to mention the bot's role instead of the bot as that will cause the command to be ignored. Note that if you already have a bot in your voice channel the mentioned bot may ignore your command.

You can also use the preferred bots and preferred bots server commands to priortize the order the bots join in. When the preferred bots are already in use it will function normally and give you the next available one.

Can I have a different prefix for every bot?

This is currently not supported. All of the bots are controlled with the same prefixes and which bot responds and joins the voice channel is automatically handled.

This is currently not supported. Due to the nature of the bots, where all of them are controlled by a single prefix, it's difficult to support this use case.

There are two different scenarios, if both the properties mode and permission mode is set to server the session is "owned" by the server otherwise the session is owned and controlled by the person who started it.

What are the side effects of server owned sessions?

There's one main side effect of server owned sessions, because a user does not own a session it means a single person can start as many sessions as they want.

What happens if the session owner is not in the voice channel?

When the session owner is not in the voice channel everyone has elevated permissions, this means that everyone can skip, remove and move tracks. The session ownership can be claimed by using the claim ownership command.

How can I change the session owner?

If you are the session owner you can transfer the ownership of the session with the transfer ownership command, if the onwer is not in the voice channel you can use the claim ownership command to claim ownership of the session.

Properties can either be managed by the session owner or by the server if the properties mode is set to server, with the properties mode set server command

Permissions can either be managed by the session owner or by the server if the permissions mode is set to server, with the permissions mode set server command

What does the combine permission type do?

When the permission type is set to combine it will combine both the session owner's permissions with the server's permissions. A good use-case for this feature is if you want to give your moderators permissions to manage sessions while still allowing the owner of the session to keep their permissions and let them manage it the way they want.

Options can be specified anywhere in the argument part of the command. An option is prefixed with two dashes (--), for instance, you would do play see you again --now

Can I apply multiple options to the same command?

Yes! The same logic applies to this, for instance, play see you again --insert --now. All the options a command has can be viewed on the command page, hovering over an option will give you a breif description of what it means.

How do I give an option a value?

Options such as sort that take a value need an equal sign (=) between the option and value, like this --sort=author, if the value you want to give it contains a space you must surround the value in quotes ("), like this --location="new york".

A guess is made by simply sending your guess in the text-channel the game is currently being played in, without the prefix.

A guess the song game will last for 20 rounds, after which the game will end. A game can also be ended prematurely by using the leave command and any song can be vote-skipped with the skip command.

All the genres can be found here, note that any genre containing a space must either be surrounded in quotes (") or have the spaces replaced by dashes (-), for instance, hip hop would become hip-hop or "hip hop".